About the Opportunity:
Flagship Cruises & Events is looking for a Reservationist with a positive attitude and a team player who must be able to work days, weekends, and most holidays. Successful candidates can stay calm and composed in a fast-paced environment while providing excellent customer service.
Essential Duties & Responsibilities:
- Answer incoming calls promptly and professionally
- Effectively explain products, services, and prices
- Communicate information to guests about cruise offerings, schedules, availability, and directions to boarding locations.
- Able to up-sell and cross-promote all experiences
- Obtain guest information and accurately enter orders into reservation systems
- Convert the maximum number of calls to sales
- Additional job duties assigned
Requirements & Qualifications:
- High school degree required. Some college experience/degree is preferred
- One (1) year guest service experience preferred; call center/reservation experience a plus
- Must be available to work 16 - 20 hours per week, including required weekend availability; schedule is subject to change weekly according to operational needs
- Must have excellent oral and written communication skills – expression and comprehension
- Bilingual (Spanish) is a plus
- Proficient with Microsoft Office applications
- Ability to learn the Reservations platform and ticketing portals for voucher redemption.
- Must deal calmly and effectively with high-stress situations
- Must be able to work in a dynamic team environment
Flagship Cruises & Events is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based on race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Flagship Cruises & Events participates in the E-Verify.