About the Opportunity
Flagship Cruises & Events is seeking friendly, upbeat individuals to join our Reservations Team part-time, responsible for providing excellent support to our customers. Open work availability is required; this position will be scheduled for evenings, weekends, and holidays. Hourly pay is competitive, based on experience. This position requires pre-employment drug testing and physical.
- Answer incoming calls promptly and professionally sales skills to explain products, services, and prices
- Well versed on all Flagships products, able to up-sell and cross promote all experiences
- Obtain guest information and accurately enter orders into reservation systems
- Convert the maximum number of calls to sales
- Additional job duties assigned
Minimum Qualifications
- High school degree required, some college experience/degree is preferred
- One (1) year guest service experience preferred; call center/reservation experience a plus
- Must be available to work 20-40 hours per week, including required weekend availability; schedule is subject to change weekly according to operational needs
- Must have excellent oral and written communication skills – expression and comprehension
- Bilingual (Spanish) is a plus
- Proficient computer skills including typing skills and the ability to navigate through multiple computer systems
- Proficient with Microsoft Office applications
- Must deal calmly and effectively with high-stress situations
- Must be able to work in a dynamic team environment
Flagship Cruises & Events is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based on race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Flagship Cruises & Events participates in the E-Verify.
Job Type: Part Time
Pay: $18.00